<img class="alignleft size-full wp-image-19640" src="https://aircargoworld.com/wp-content/uploads/2017/04/chart_1_720.jpg" alt="chart_1_720" width="720" height="461" /> Continued... <!--nextpage--> <img class="alignleft size-full wp-image-19641" src="https://aircargoworld.com/wp-content/uploads/2017/04/chart_2_720.jpg" alt="chart_2_720" width="720" height="394" /> <strong>CARRIER SURVEY CRITERIA</strong> Air carriers were rated by freight forwarders on the following criteria: <ul> <li><strong>Customer Service: </strong>Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities.</li> <li><strong>Performance:</strong> Timeliness of delivery; space availability; availability of main-deck capacity</li> <li><strong>Value:</strong> Competitiveness of rates; availability and quality of special services; route network.</li> </ul> In addition to highlighting winners, the survey data indicates carrier performance against an industry average. <p style="text-align: center;"><strong><a href="https://aircargoworld.com/ace-awards-2017-celebrating-excellence/">Back to Main Article</a> | <a href="https://aircargoworld.com/ace-awards-top-airports/">To Top Airports</a> | <a href="https://aircargoworld.com/ace-awards-special-delivery/">To Specialty Cargo sidebar</a></strong></p>
