ACE Awards 2017: Top Airports

AIRPORT SURVEY CRITERIA

Airports are rated by freight forwarders, cargo agents, and third-party logistics providers on the following criteria:

• Performance: Quality of customer service; handling of exceptions
• Value: Competitiveness of rates and charges; customs clearance efficiency
• Facilities: Airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; ground connectivity.

In addition to highlighting winners, the survey data indicates airport performance against an industry average.

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