ACE Awards 2018: Top Carriers chart

CARRIER SURVEY CRITERIA

Air carriers were rated by freight forwarders on the following criteria:

• Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities
• Performance: Timeliness of delivery; space availability; availability of main-deck capacity
• Value: Competitiveness of rates; availability and quality of special services; route network

In addition to highlighting winners, the survey data indicates airline or airport performance against an industry average.

Back to Main Article | Top Airports Chart | Specialty Cargo Chart